Warranty
All equipment sold by Pro Ultrasound is covered by our warranty policy. The exact warranty terms for each item are stated in the quotation and the sales documents.
Warranty periods
| Equipment | New | Refurbished | Used |
|---|---|---|---|
| Ultrasound systems | 12 months | 12 months | 3 months |
| Ultrasound transducers | 12 months | 6 months | 3 months |
| Patient monitors | 12 months | 6 months | 3 months |
For new equipment, manufacturer warranty terms may apply in addition to or instead of our own; this is specified in the quotation.
What is covered
- Defects in parts and workmanship that appear under normal clinical use.
- Repair or replacement of faulty components, at our discretion.
- Remote diagnostics and technical support.
What is not covered
- Physical damage, including dropped or crushed transducers, cracked lenses and cut cables.
- Damage caused by liquids, unsuitable cleaning or disinfection agents, or power surges.
- Consumables and accessories such as cuffs, sensors, printer paper and batteries, unless stated otherwise.
- Repairs or modifications performed by third parties without our consent.
How to make a warranty claim
- Contact us with the serial number, a description of the problem and, if possible, photos or screenshots.
- Our engineers perform remote diagnostics.
- If needed, we arrange on-site service or collection of the item for repair.
After the warranty
We continue to support your equipment after the warranty period with paid service, preventive maintenance, transducer testing and spare parts.